Help center
Frequently asked questions
Dispatch times, flat pricing, warranties, and how our 24/7 emergency response model works across North Dallas.
Dispatch times
Dispatch times
How fast a truck can reach you and what affects ETA.
Typical arrival across Collin, Denton, Dallas, and Rockwall County is 15 to 30 minutes. When you call, dispatch gives the honest ETA for the nearest available crew — not a vague four-hour window.
Pricing
Pricing
Flat upfront quotes, after-hours rates, and what you approve before work.
Contractors in our network quote a flat price before tools come off the truck. You approve the number in writing (or clearly on the phone / tablet) before work starts.
Warranties
Warranties
Workmanship coverage and manufacturer parts protection.
Workmanship on completed repairs is backed by the performing contractor's workmanship warranty. Ask the tech for the written term before they leave — it is part of a complete job.
Emergency response
Emergency response
Licensing, what we handle, and how the connection model works.
Every contractor we route to is a licensed, insured, background-checked Texas master plumber (license reference #M-41920). You can ask for license verification on arrival.
Still need a truck tonight?
Live dispatch answers 24/7 and can talk you through shutting off your main while a licensed plumber is en route.
Call Now: (469) 555-0199